Free Genesys GCX-WFM Exam Dumps Questions & Answers

Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:

• A.Define business hours
• B.Set activity codes
• C.Configure a management unit
• D.Assign a queue for call routing

Which activity code setting determines if an activity is counted as part of adherence?
Response:

• A.Adherence Setting
• B.Real-Time Compliance
• C.Compliance Setting
• D.Historical Adherence

In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

• A.Identifying recurring non-adherence trends
• B.Modifying forecast data for future adherence planning
• C.Analyzing adherence at specific times of day
• D.Directly adjusting future agent schedules

Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

• A.Agent availability
• B.Activity code adherence
• C.Forecasted call volume
• D.Shift start and end times

In Genesys Cloud, what is the first step to approve a time-off request?
Response:

• A.Add a forecast modification
• B.Adjust agent availability
• C.Access the time-off requests page
• D.Synchronize with adherence settings