Which setting should be enabled to track both scheduled and actual agent activities?
Response:

• A.Adherence Matching
• B.Adherence Sync
• C.Real-Time Monitoring
• D.Schedule Adherence Tracking

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What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:

• A.To adjust historical data for call volume
• B.To review adherence after a shift ends
• C.To monitor agent adherence in real-time
• D.To track agent certifications

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Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

• A.Assign the request to the agent's supervisor for review
• B.Deny the request and provide feedback on availability
• C.Automatically apply adherence penalties
• D.Approve the request and adjust forecast data

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The forecast editor is used exclusively for viewing forecast data without any modifications.
Response:

• A.True
• B.False

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Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

• A.Workforce Manager
• B.Customer Service Representative
• C.IT Specialist
• D.Workforce Administrator

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