Free Genesys GE0-806 Exam Dumps Questions & Answers

Which of the following Time Profiles is valid for statistics used in WFM?

• A.WFMProfile, sliding=0:00+0:05
• B.WFMProfile, Growing=0:00+0:l5
• C.WFMProfile, Growing=0:00+0:30
• D.WFMProfile, Sliding=0:00+0:l5
• E.WFMProfile, Selection=0:00+0:10

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required attendees' field?

• A.The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees
• B.The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents
• C.The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting
• D.The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

Where in WFM Configuration Utility do you define business hours for a contact center?

• A.Contract Availability
• B.Activity Policies
• C.Contract Site Rules
• D.Organization
• E.Rotating Patterns

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

• A.Change access rights to scheduling module
• B.Create a shift
• C.Modify schedule
• D.Create a Report

For which of following activity types can you configure statistics to collect historical data?
Choose 2 answers

• A.Immediate Work
• B.Fixed Staff Work
• C.Temp Staff Work
• D.Deferred Work