Free Genesys PC-CIC-Core Exam Dumps Questions & Answers

Under what circumstances is it useful to create a Client Button?

• A.When you have created a unique interface using an API and want to add a custom Pickup button to it.
• B.To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
• C.When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
• D.You want your customers to be able to phone you by pressing a custom button on a web page.

You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?

• A.Under Manage Classifications in the Phone Number configuration.
• B.Under Administrator Access on the Security tab for the Default User.
• C.Under Access Control on the Security tab for the Default User.
• D.Under Security Rights on the Security tab for the Default User.
• E.Under Dial Plan in the Phone Number configuration.

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

• A.Master Administrator
• B.Access Control
• C.Security Rights
• D.Administrator Access

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

• A.Interaction Attendant
• B.Interaction Administrator
• C.Interaction Center Business Manager
• D.Interaction Reporter

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.
What two options are available to disposition the request? (Choose two.)

• A.Response to the request to chat with the agent.
• B.Ignore the request.
• C.You must call or walk over to the agent to provide assistance.
• D.Forward the request to another supervisor or agent.