Free HDI HD0-200 Exam Dumps Questions & Answers

Which is the best example of a problem statement? (Choose 1)

• A.An application failed with a 999 error message and blue screen. The database appears to be corrupted and there is no backup.
• B.A customer attempted to print from the reporting module and had a printer error. The customer is not very knowledgeable about the application.
• C.The application is not meeting customer expectations. They are writing to the IT manager to complain.
• D.During product installation the following DLL modules were not found: AWFXAB32.DLL, CRPT32.DLL, OLE32.DLL.

What is a common method used to analyse measurements? (Choose 1)

• A.Service level agreements.
• B.Root cause analysis.
• C.Trend analysis.
• D.Current state assessment.

What is unstructured information gathering? (Choose 1)

• A.Identifying what happened vs. what was expected.
• B.Asking questions in a free-form manner.
• C.Using open questions to get customers to talk.
• D.Not using acronyms and speaking at the customer's level.

What is a principle of structured information gathering? (Choose 1)

• A.Asking questions using a logical, methodical approach.
• B.Asking questions in a practiced manner.
• C.Asking questions in a predetermined sequence.
• D.Asking questions in a free-form manner.

Which two are techniques for communicating cross culturally? (Choose two)

• A.Slow the pace at which you speak.
• B.Speak carefully and loudly.
• C.Ask lots of questions to check your understanding, even if it means interrupting them.
• D.Tell the customer you are having some difficulty in understanding them.