Free HDI QQ0-301 Exam Dumps Questions & Answers

Which statement best describes IT asset management?
(Choose 1)

• A.IT asset management is a comprehensive IT library.
• B.IT asset management is lifecycle management for IT equipment.
• C.IT asset management controls the Service Desks hardware.
• D.IT asset management restricts the improper use of software.

What is a typical feature of an IT Service Management system or tool?
(Choose 1)

• A.Forms the core process element for incident management.
• B.Helps customers fix problems more quickly.
• C.Ability to record, track and manage incidents, problems and changes.
• D.Is able to analyse and smooth resource peaks and troughs.

Why is a code of conduct important in a successful support environment?
(Choose 1)

• A.A code of conduct describes what behaviour is deemed to be ethical.
• B.A code of conduct ensures compliance from all employees.
• C.A code of conduct documents exceptions to the rules.
• D.A code of conduct ensures the expected behaviour of other staff towards Service Desk personnel.
• E.A code of conduct provides clarity of penalties for all complaints.

Which two are key characteristics of an effective manager?
(Choose 2)

• A.Continually champions the business goals and culture.
• B.Understands business direction.
• C.Develops effective procedures and implements them.
• D.Demands extra effort to meet deadlines.

What two steps should we take to manage the service expectations of stakeholders?
(Choose 2)

• A.Use customer surveys to identify business needs.
• B.Provide several channels that provide information about the Service Desk.
• C.Use KPIs to calculate service ROI.
• D.Build SLAs based on IT measures.
• E.Build a catalogue of systems for all customers.