Free HP HP2-I57 Exam Dumps Questions & Answers

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

• A.Actively listening and taking notes
• B.Focusing only on asking questions related to services solutions since hardware is separate
• C.Assuming all customers need the same set of blueprints to get them where they need to go
• D.Identifying things your customer's employees say they're missing in their IT support today
• E.Asking leading questions to understand your customers' pain points

What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

• A.Asset tags help customers save time and money and improve efficiency during the asset management process.
• B.Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
• C.Asset tagging enables a tiered volume discount strategy to be passed along to customers.
• D.Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
• E.Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

What are the benefits that Premium+ Support provides to customers? (Select three.)

• A.Availability for purchase throughout the entire product lifecycle
• B.Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
• C.Ability to monitor the entire customer fleet of HP and non-HP devices
• D.24x7 remote support in all countries where HP provides coverage
• E.Automated ticketing streamlines & expedites repairs with high-quality support

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

• A.When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
• B.If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
• C.End users cannot snooze the alerts.
• D.Only non-hybrid employees can receive end user alerts directly on their device.
• E.HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.