Free IBM 00M-670 Exam Dumps Questions & Answers

Which of these best describes a Primary Support Provider's Level 1 Customer Support responsibilities?

• A.Incorporating and testing any program fix provided by IBM Customer Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the customer.
• B.Testing new software versions of IBM products and communicating the release of said software to customers that have purchased the software from IBM.
• C.Logging all calls in a call tracking system and utilizing the tools available to troubleshoot the issue.
• D.Taking the first support call from their customer and escalating it to IBM

How are Problem Management Reports (PMRs) submitted by Primary Support Providers to IBM Customer Support initially routed?

• A.PMRs are routed to a Channel Support Manager
• B.PMRs are routed to the most appropriate support analyst
• C.PMRs are routed directly to IBM Development
• D.PMRs are routed to an administrator to verify software version information

Which of the following is a way to validate that a customer is eligible for support?

• A.Support Entitlement
• B.Analyst's Discretion
• C.Priority Level
• D.Passport Advantage

During the problem determination analysis, the Primary Support Provider should apply their knowledge about which items?

• A.Software Updates, historical feedback, customer satisfaction survey
• B.Patches, monthly report of incidents, software updates
• C.Patches, software updates, fix packs
• D.Historical Feedback, monthly report of incidents, fix packs and major releases