Free IBM C2010-024 Exam Dumps Questions & Answers

An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?

• A.in the CompID library on the IBM Support website
• B.on the Product Support Lifecycle website
• C.on Xtreme Leverage
• D.in the CompID search tool or on the taxonomy spreadsheet

A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?

• A.Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
• B.Create a new PMR for the client and assign it to himself.
• C.Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
• D.Change the details of the original PMR to match the new problem, and begin investigating it.

Once a Non-OneTeam PMR created using Service Request has been received, which method should be used to contact the customer?

• A.Contact the client using the provided e-mail address in the PMR.
• B.Contact the client using the provided telephone number in the PMR.
• C.Contact the client using the provided preferred method of contact.
• D.Contact the client simply by updating the PMR and setting it for follow-up.

What is VMWare?

• A.Virtualizationsoftware that allows an engineer to create multiple virtual machines on the same hardware.
• B.A new education platform in Learning@IBM.
• C.A Company which is a competitor to IBM and is building mainframes.
• D.A Product set, which has been acquired by IBM and is supported by IBM Support.

What is the purpose of IBM Redbooks?

• A.provide guidance on how to manage PMRs
• B.provide how-to guidelines on RETAIN activity
• C.provide specific information about products
• D.provide guidance on how to search in CCWin