Free IBM C2010-652 Exam Dumps Questions & Answers

IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compliant solution that includes which features?

• A.Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
• B.Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
• C.Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
• D.Self Service Catalog, Change/Configuration/Release Management, and Event Management

Which ticket type must be used for a user who is asking for information?

• A.Process Request
• B.Incident
• C.Service Request
• D.Problem

What can be configured by an administrator in the Self Service Center application?

• A.The colors and thresholds limits for the monitor gauges.
• B.The fonts for the Self Service Center application.
• C.The items included in the navigator and the order in which they are displayed.
• D.The background color of the shopping cart.

A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

• A.Frequent Request- Easy access to the services most often requested
• B.Request a New Service - Request a new asset or service
• C.Report an Issue - Create a new service request to report an issue
• D.Create Request- Description and details of the new request

In IBM SmartCloud Control Desk V7.5, workflow inbox assignments and workflow notifications are always made to who?

• A.Supervisors
• B.Users
• C.People
• D.Roles