Free IBM C9560-652 Exam Dumps Questions & Answers

Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

• A.Catalog, Security, Escalation, and Incident
• B.Service Level Agreements, Service Requests, Incidents, and Offerings
• C.Offerings, Catalog, Service Level Agreements, and Escalations
• D.Offerings, Service Request, Escalation, and Workflow

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

• A.Apply multiple SLAs based on ticket priority
• B.Allow SLAs to be used in multiple sites
• C.Use calendar for calculating escalation notifications
• D.Allow application of multiple SLAs

What is one way to determine which software is installed?

• A.Administration> Resources
• B.Help > System Information
• C.Platform Configuration > System Properties
• D.System Configuration > Logging

What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

• A.Number of accesses per month
• B.Number of services published including Service Level Agreements/Targets
• C.Number of calls to the service desk
• D.Percent of users who are aware of the service catalog
• E.Percent of users who use the service catalog

Which property name is used to discover or debug long running statements?

• A.mxe.db.IogSQLTimeLimit
• B.mxe.db.QueryTimeout
• C.mxe.webclient.asyncrendertimelimit
• D.mxe.mbocount