A multinational organization involved in online business has planned to set up a help desk service. Which of the following best describes the role performed by the help desk?

• A.Backing up and maintaining archived data.
• B.Maintaining and assuring network security.
• C.Monitoring access to the online database.
• D.Responding to customer inquiries.

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An organization allows employees to use mobile devices for business purposes.
Which of the following could cause decreased employee productivity in case of data loss?

• A.Lack of data encryption.
• B.Lack of data back up.
• C.Exposure of sensitive data.
• D.Malware resulting in data leakage.

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The activity that involves a trial run of a product in a typical segment of the market before proceeding to a national launch is referred to as:

• A.Experimentation
• B.Test marketing
• C.Positioning
• D.Segmentation

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Which of the following is a key responsibility of a database administrator?

• A.Provide production support.
• B.Troubleshoot end user problems
• C.Maintain database integrity
• D.Provide physical security of databases

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Which of the following is an example of internal auditors applying data mining techniques for exploratory purposes?

• A.Internal auditors perform a systems-focused analysis to review relevant controls.
• B.Internal auditors perform a risk assessment to identify potential audit subjects as input for the annual internal audit plan.
• C.Internal auditors perform reconciliation procedures to support an external audit of financial reporting.
• D.Internal auditors test IT general controls with regard to operating effectiveness versus design.

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