Free IIBA CPOA Exam Dumps Questions & Answers

Which technique is used to analyze customers' perspective on the product experience across all touchpoints?

• A.Customer journey maps
• B.Personas
• C.Interviews
• D.Focus groups

Having validated that the team is solving the 'right' problem, enables the product ownership analysis (POA) practitioner to help plan:

• A.the training, guide the customer and maximize development.
• B.minimal viable product (MVP), guide development and maximize value.
• C.releases, guide the testing and maximize desirability.
• D.retrospectives, guide the releases and maximize benefit.

Iteration reviews and user acceptance testing to validate product features will be negatively impacted if:

• A.retrospective meeting plans and reviews are not communicated with stakeholders.
• B.product changes while building product features are not communicated with customers.
• C.iteration plan is not published.
• D.details about resource planning are not communicated with customers.

Which of the following can be readily used for release planning?

• A.Product vision
• B.Product backlog
• C.Product idea
• D.Product roadmap

Active listening is used to clarify what the customer is expressing by paying attention and:

• A.clarifying actions, deferring questions and providing appropriate improvements.
• B.correcting responses, providing judgement and questioning appropriately.
• C.paraphrasing feedback, deferring judgement and responding appropriately.
• D.deferring feedback, providing constructive criticism and responding with improvements.