(An organization is seeking to make design changes to their website and has asked you to help with the implementation. The company incrementally releases updates on a monthly schedule to ensure that the site remains relevant. What should be your FIRST step in planning a business analysis approach to this initiative?)

• A.Implement an approach that worked for you at a previous company.
• B.Survey the development team to help you choose an approach.
• C.Review the latest retrospective from the previous release to select an approach.
• D.Use a predictive approach because this is a high-risk, customer-facing initiative.

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What analysis needs to be performed in order to evaluate the effect of change?

• A.Competitive
• B.Decision
• C.Modeling
• D.Impact

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Video conferencing, electronic calendars, and electronic voting are examples of:

• A.knowledge management tools.
• B.mapping tools.
• C.collaboration tools.
• D.word processing tools.

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Which elicitation type involves the discovery of information under controlled tests?

• A.Experiment
• B.Workshop
• C.Collaborative
• D.Research

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In which task would the business analyst (BA) engage the stakeholders to help them support change?

• A.Conduct elicitation
• B.Plan business analysis approach
• C.Manage stakeholder collaboration
• D.Plan change strategy

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