Which ITIL component is focused on anticipating predictable problems and ensuring that configurations and operations are in place to prevent these problems from ever occurring?

• A.Availability management
• B.Continuity management
• C.Configuration management
• D.Problem management

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Although encryption can help an organization to effectively decrease the possibility of data breaches, which other type of threat can it increase the chances of?
Response:

• A.System vulnerabilities
• B.Data loss
• C.Insecure interfaces
• D.Account hijacking

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Which of the following are attributes of cloud computing?

• A.Minimal management effort and shared resources
• B.High cost and unique resources
• C.Rapid provisioning and slow release of resources
• D.Limited access and service provider interaction

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Which of the following is not a factor an organization might use in the cost-benefit analysis when deciding whether to migrate to a cloud environment?
Response:

• A.The time savings and efficiencies offered by the cloud service
• B.Branding associated with which cloud provider might be selected
• C.Shifting from capital expenditures to support IT investment to operational expenditures
• D.Pooled resources in the cloud

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_________ is the legal concept whereby a cloud customer is held to a reasonable expectation for providing security of its users' and clients' privacy data.
Response:

• A.Due diligence
• B.Due care
• C.Reciprocity
• D.Liability

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