Free ISM LEAD Exam Dumps Questions & Answers

Which of the following is an example of an organization mission statement?

• A."Update procedure manuals and reference materials for all divisions"
• B."Hire, train and retain skilled staff members to represent us"
• C."Offer innovative customer service responsive to our market's needs"
• D."Enhance our reputation in a demanding and rapidly changing field"

TUV, Ltd. is a firm based in the United Kingdom. TUV engages a contractor in Malaysia to construct new production and testing facilities located within Malaysia's capital city. Midway through the project, TUV's supply manager realizes that there is no formal retention policy in place for safety records. Given this situation, which of the following is the MOST appropriate course of action for the supply manager to take?

• A.Use the contractor's program for a similar international project
• B.Direct the contractor to develop a records retention program for the entire project
• C.Convene a meeting between TUV and the contractor to develop a joint program
• D.Adopt the record retention program TUV currently uses for domestic operations

A supply management employee's performance has deteriorated, and the employee now exhibits disregard for organizational policies and procedures. The department manager decides to take progressive disciplinary measures. However, before proceeding, the manager wants to be sure that these actions are defensible. Which of the following would provide the BEST support for the manager's position?

• A.Documenting and responding immediately to the employee's next offense
• B.Documenting that the employee was aware of the rules prior to the infraction
• C.Beginning with verbal reprimands and moving to written warnings only if necessary
• D.Ensuring that the employee has a positive example to emulate

Which of the following is an example of a before-the-fact management control?

• A.Audit review
• B.Policies and procedures manual
• C.Internal customer survey
• D.Process benchmarking

XYZ Company has expanded its operations into two new countries over the past six months. Due to the cultural differences within the new countries, the firm's senior manager of procurement believes that qualitative key performance indicators (KPIs) need to be collected along with existing quantitative KPIs in order to accurately measure the success of the firm. XYZ has never used qualitative KPIs in the past. Given this situation, which of the following should the senior manager do before proposing the qualitative KPIs to the executive team?

• A.Assemble a team including staff from the new countries and commence a review process
• B.Ask the vice president of procurement for advice about developing the KPIs
• C.Review all of the firm's quantitative KPIs and document any weaknesses that currently exist
• D.Benchmark qualitative KPIs currently used by successful firms in the same industry