Free ITIL ITIL-4-Foundation Exam Dumps Questions & Answers

Which activity is NOT recommended by the start where you are' guiding principle?

• A.Using source data to avoid any unintentional data distortion found in reports
• B.Involving people who are not familiar with a service when observing and assessing its activities
• C.Discarding existing processes before assessing their usefulness
• D.Applying risk management when considering to introduce new processes

Which component is focused on the activities needed by an organization to help it co-create value?

• A.Guiding principle
• B.Service value chain
• C.Practices
• D.Continual improvement

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

• A.Partners and suppliers
• B.Organizations and people
• C.Value streams and processes
• D.Information and technology

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

• A.Keep it simple and practical
• B.Progress iteratively with feedback
• C.Think and work holistically
• D.Star: where you are

Which is a key element of the 'think and work holistically' guiding principle?

• A.Understanding the methods applicable to complex systems
• B.Assessing which procedures can be re-used when improving a service
• C.Eliminating metrics which do not contribute to achieving an objective
• D.Using technology for standard tasks to give people time for complex activities