Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

• A.Continual service improvement
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• B.Service operation
• C.Service strategy
• D.Service transition

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Which value chain activity ensures that service components meet agreed specifications?

• A.Design and transition
• B.Plan
• C.Obtain/build
• D.Deliver and support

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Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?

• A.Incident management
• B.Monitoring and event management
• C.Change control
• D.Information security management

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Which practice recommends the use of event-based surveys to gather feedback from customers?

• A.Change enablement
• B.Service level management
• C.Problem management
• D.Service request management

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Which is a supplier category?

• A.Technical
• B.Commodity
• C.Customer
• D.Resource

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