Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

• A.Continual improvement
• B.Service request management
• C.Incident management
• D.Change enablement

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Which dimension includes a workflow management system?

• A.Information and technology
• B.Partners and suppliers
• C.Organizations and people
• D.Value streams and processes

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Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A.Service level management
• B.Service desk
• C.Continual improvement
• D.Change enablement

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Which of the following is included in the purpose of the 'continual improvement' printer?

• A.The restoration of normal service operation as quickly as possible
• B.The reduction of the likelihood and impact of incidents
• C.The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
• D.The alignment of the organization's practices and services with changing business needs

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In which step of the 'continual improvement model' is an improvement plan implemented?

• A.What is the vision?
• B.How do we get there?
• C.Take action
• D.Did we get there?

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