Free ITIL ITIL-4-Transition Exam Dumps Questions & Answers

Which of the following statements is included in the Improve value chain activity's purpose?

• A.Ensure the continual improvement of practices across all value chain activities
• B.Ensure continual engagement and good relationships with all stakeholders
• C.Ensure a shared understanding of the improvement direction for services across the organization
• D.Ensure services continually meet expectations for quality, costs, and time to market

A company has begun a new global line of business that has changed how IT supports the new systems.
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

• A.Publish a printed weekly newsletter that clearly and consistently communicates change
• B.Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
• C.Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
• D.Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

What do design thinking and service-dominant logic have in common?

• A.Both focus on product functionality and on building new features
• B.Both require clearly defined requirements and acceptance criteria
• C.Both involve collaborating with customers to ensure their needs are met
• D.Both focus solely on the needs and problems of the consumers

Which of the following statements about 'outcomes' is TRUE?

• A.An outcome depends on at least one output to deliver a result
• B.Outcomes provide assurance to stakeholders regarding the performance of a service
• C.The delivery of products to a stakeholder is enabled by outcomes
• D.The level of expenses regarding a technology for a service is defined by an outcome

Which is a method for value-driven, data-driven and user-centered service design?

• A.Design thinking
• B.Stakeholder analysis
• C.Balanced scorecard
• D.The MoSCoW method