Free ITIL ITIL-DSV Exam Dumps Questions & Answers

An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

• A.Improve the recovery time object of the critical services to minimize the impact on the service value.
• B.Match the usage of the services to the downtimes and propose actions to spread the demand.
• C.Coordinate with the business to understand how the services are aligned to the business goals.
• D.Scale up the underlying infrastructure to increase the resilience of the service.

Which is a technique for identifying customers that have common demands?

• A.Market segmentation
• B.SWOT analysis
• C.PESTLE
• D.Continual improvement model

Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

• A.Assessing mutual readiness
• B.Designing the customer journey
• C.Building trust
• D.Onboarding

An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

• A.Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.
• B.Measurable financial targets to optimize the value of the service and total cost of ownership.
• C.Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.
• D.Value-based value streams to be followed by the service provider with clear and measurable targets.

Which is an example of planning for value co-creation?

• A.Delivering training sessions to internal staff to make them aware of future product changes
• B.Supporting naturally formed online user communities and groups
• C.Conducting an assessment of the service provider's 'change enablement' practice
• D.Agreeing with a customer the service desk team's response times for each method of user contact