Which one of the following is NOT part of the service design stage of the service lifecycle?

• A.Producing quality, secure and resilient designs for new or improved services
• B.Measuring the effectiveness and efficiency of service design and the supporting processes
• C.Designing and maintaining all necessary service transition packages
• D.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

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Which process works with incident management to ensure that security breaches are detected and logged?

• A.Continual Service improvement
• B.Change management
• C.Service level management
• D.Access Management

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Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

• A.Service Design
• B.Service Operation
• C.Continual Service Improvement
• D.Service Strategy

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Which one of the following is an objective of service catalogue management?

• A.Only ensuring that adequate technical resources are available
• B.Negotiating and agreeing service level agreement
• C.Ensuring that the service catalogue is made available to those approved to access it
• D.Negotiating and agreeing operational level agreements

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Which statements about best practice is MOST correct?

• A.ITIL is a source of best practice and is validated across a wide set of environments and situations
• B.Internal experience is the only source of best practice because it is developed within the service provider
• C.Suppliers are a source of best practice and they will improve the services delivered by a service Provider
• D.Customers are a source of best practice and will advise service providers how it should be implemented

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