You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Add an Unsubscribe check box after each question.
• B.Set the Allow unsubscribe setting to Yes.
• C.Give users the option to unsubscribe from different features of the survey.
• D.Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.

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You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

• A.Create the website. Add the URL to the Dynamics 365 site in your website.
• B.Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.
• C.Create a webpage on the website. Addthe URL to link the Voice of the Customer question:s from Dynamics 365.
• D.Create an iFrame URL. Copy the HTML code to an iFrame in your website.
• E.Add the iFrame URL to your website.

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A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

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You are a Dynamics 365 for Customer Service administrator.
You need to deactivate entitlements.
When should you deactivate entitlements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.The customer must change remaining support hours from all email support to one-half email support and one-half phone support.
• B.A customer's entitlement has ended and no more support is desired.
• C.A customer calls and wants to know how many hours of support remain.
• D.A customer renews an entitlement for 100 more hours or one year.
• E.You need to add notes to the customer's entitlement.

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Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.
You need to enable on-demand SLAs.
What should you do?

• A.Configure the scope of the workflow
• B.Publish the on-demand SLA
• C.Activate the SLA
• D.Request an administrator to add the SLA field to the entity form

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