You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Add an Unsubscribe check box after each question.
• B.Set the Allow unsubscribe setting to Yes.
• C.Give users the option to unsubscribe from different features of the survey.
• D.Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.

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You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).
You need to ensure that VoC survey responses trigger an escalation in support.
Which workflow should you use?

• A.VoC - Process Survey Response
• B.VoC - Close Survey Activity
• C.VoC - Process NPS Response
• D.VoC - Process Face Response

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You have access to the desktop version of Microsoft Excel and Excel Online.
You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal? Each correct answer presents a complete solution.

• A.Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.
• B.Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.
• C.Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics
  365.
• D.Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.

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You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use an external portal.
You need to link the article to the case and share the article with the customer.
What is the solution for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/find-knowledge-articles-within-record-dynamics-365

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You have two sites.
You need to ensure that all of the resources for a scheduling activity are from the same site.
What should you use?

• A.a field security profile
• B.a selection rule
• C.a service level agreement (SLA)
• D.a resource group

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