A company plans to implement the case management feature of Dynamics 365 for Finance and Operations.
You need to describe the scenarios in which you should use the case management tool. Which three scenarios should be used? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

• A.Since case activities can be assigned to different people, a case can use workflow.
• B.Although the sales module already has return-order functionality, case management is still used for customer returns and claims.
• C.Knowledge articles used by case management are associated with specific functional modules.
• D.A human resources generalist can use the case management tool to track employee interactions, even though the department stores confidential information about employees.
• E.A case can be used to track both external and internal issues.

Comment: *

Name: *

Email: *

Verification: *

You need to configure integration with Excel.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOT: Each correct selection is worth one point.

Correct Answer:

Comment: *

Name: *

Email: *

Verification: *

You are a functional consultant for Contoso Entertainment System USA (USMF).
You need to ensure that when a purchase of 10 units of a product named Surface Pro 128GB is initiated, the system can receive an overdelivery of an additional 10 units.
To complete this task, sign in to the Dynamics 365 portal.

Comment: *

Name: *

Email: *

Verification: *

You plan the migration from Dynamics AX 2009 to a Dynamics 365 Finance environment.
You will be moving data.
You need to create a data package from a group of entities in Dynamics AX 2009.
What should you use?

• A.Upgrade analyzer
• B.Code upgrade estimation tools
• C.Dynamics AX 2009 Data migration tool (DMT)
• D.Data Import/Export Framework (DIXF)

Comment: *

Name: *

Email: *

Verification: *

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Finance sales manager. You use a Power BI dashboard that shows near-real-time sales data from reports and tiles.
It is impractical to keep switching between multiple applications.
You need to configure a way to access the Power BI reports within the Dynamics 365 Finance client.
Solution: Import the Power BI reports through Lifecycle Services and pin it to your workspace.
Does the solution meet the goal?

• A.Yes
• B.No

Comment: *

Name: *

Email: *

Verification: *