A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

Comment: *

Name: *

Email: *

Verification: *

A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

• A.Open - In progress
• B.Open - Unscheduled
• C.Traveling
• D.Open - Scheduled

Comment: *

Name: *

Email: *

Verification: *

A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of Question:s to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

• A.Connected Field Service
• B.Inspections
• C.Microsoft Customer Voice
• D.Scheduling

Comment: *

Name: *

Email: *

Verification: *

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

• A.Analyze customer sentiment from multiple sources.
• B.Respond to and resolve customer issues by using social media.
• C.Use mixed reality applications to assist technicians performing work in the field.
• D.Use IoT devices and AI to predict when a customer's equipment will need service.

Comment: *

Name: *

Email: *

Verification: *

A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource- scheduling

Comment: *

Name: *

Email: *

Verification: *