Free Microsoft MB2-700 Exam Dumps Questions & Answers

You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps.
What should you do?

• A.Track the email message from Outlook in Microsoft Dynamics CRM by using the Track
  feature.
  Use the View in CRM feature to open the Microsoft Dynamics CRM email record.
  Convert the Microsoft Dynamics CRM email message to a case after the Microsoft
  Dynamics CRM email record opens.
• B.Create a new case from the Outlook email message by using the Track and Convert To
  Case features. Set the Customer field of the case to the account of the person who sent
  the email message.
• C.Track the email message from Outlook in Microsoft Dynamics CRM.
  Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the
  account of the person who sent the email message.
  Change the Set Regarding field on the email message to the case.
• D.Create a new case from the Outlook email message by using the Set Regarding feature.
  Set the Customer field of the case to the account of the person who sent the email
  message.

You need to send a Knowledge Base article by email to a Contact record. Which condition must be met?

• A.The article has been submitted.
• B.The article has a unique subject.
• C.The article has been approved.
• D.The article is shared.

You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?

• A.Current product line item totals are recalculated, and the Est. Revenue field is updated.
• B.The Budget Amount field replaces the Est. Revenue field.
• C.All active quotes that are associated with the opportunity are added to the Est. Revenue field.
• D.All pending opportunities for the customer are recalculated and saved to the Est.
  Revenue field.

Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)

• A.Appointments
• B.Products
• C.Quotes
• D.Opportunities
• E.Knowledge Base Articles

You have a Contract that has a status value of Active.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?

• A.Open the contract line and replace the value in the Product field with the correct product.
• B.Delete the contract line. Add a new contract line that has the correct product.
• C.Copy the active contract, In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.
• D.On the active contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product referenced.