Free Microsoft MB2-714 Exam Dumps Questions & Answers
| Exam Code/Number: | MB2-714Join the discussion |
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Certification: | Microsoft |
| Free Question Number: | 92 |
| Publish Date: | Aug 06, 2026 |
| # of views: | 4059 |
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You have a Dynamics CRM organization that contains the following charts:
* A tag chart named Chart1 that displays keywords from case titles
* A funnel chart named Chart2 that displays case resolution times
* A line chart named Chart3 that displays priorities
* A doughnut chart named Chart4 that displays the number of cases by priority
You need to identify which charts can be added to a personal dashboard.
What are two possible charts that you can add? Each correct answer presents a complete solution.
Your customer service agents use two custom entities named Entity 1 and Entity2.
You need to organize the records for Entity1 and Entity2 so that they appear together in a single location.
What should you do first?
You manage a team of five customer service agents.
You need to view all of the cases that were opened during the last seven days and to view all of the open activities. What should you do?
Your Dynamics CRM organization has the service level agreements (SLAs) configured as shown in the following table.
A new case 1s opened for a customer named Customer1. SLA3 1s applied to the case.
After 20 minutes, you discover that Customer1 has an entitlement named Entitlement1, which is associated to SLA1
You add Entitlement1 to the case.
After another 30 minutes, you discover that since the case involves a product named ProductA, the case must be associated to an entitlement named Entitlement2, which is associated to SLA2.
You change the entitlement to Entitlement2.
You need to identify how much time remains to resolve the ca
What should you identify?