Free Microsoft MB2-877 Exam Dumps Questions & Answers

Which three pricing features are only associated with services? Each correct answer presents a complete solution.

• A.Percent of List
• B.Minimum Charge Amount
• C.Percent Markup - Current Cost
• D.Minimum Charge Duration
• E.Flat Fee

Which work order status value indicates that a technician's work is ready for review and approval?

• A.Closed - Posted
• B.Open - Completed
• C.Open - Posted
• D.Closed - Completed

You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customer's preferences?

• A.agreement
• B.booking setup
• C.resource
• D.account

You create a complex agreement and booking that includes service tasks and services.
You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

• A.Create a booking setup. Define an incident type for the booking setup.
• B.Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
• C.In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.
• D.Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?

• A.From the schedule board, click Actions and select Get Driving Directions.
• B.On the work order form ribbon, click Get Driving Directions.
• C.Select a work order from any view. On the ribbon, click Get Driving Directions.
• D.From the schedule board, right-click the scheduled work order and select Get Driving Directions.