Your company wants to create a help desk system and implement Dynamics 365 Customer Service.
The company has the following requirements:
Provide an application to allow support team staff to chat live with a customer.
Automatically import data from a Microsoft Excel spreadsheet once a day.
Provide a chatbot that can assist customers who need support.
You need to determine which applications to use to meet the requirements.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents A 10-step Guide to Excel Automation using Power Automate Desktop | by Utkarsh Shahdeo | Medium

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You create reports within Power BI to report on the status of a project. A manager asks you to share the reports with other team members. You decide to create a published app and set permissions to allow other team members to view the reports.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-create-distribute-apps

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A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.
The solution has the following requirements:
* Customers can log on to a secure website and view the progress of customer service tickets.
* Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.
* Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.
You need to use Microsoft Power Platform technologies to implement the solution.
Which technology should you use? To answer, drag the appropriate technologies to the correct requirements.
Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

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A user is creating their first canvas app in Power Apps.
The user does not know what types of controls they can include.
You need to recommend solutions for the user.
Which types of controls would you recommend using in Power Apps? To answer, select the appropriate control in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation:
Box 1: Gallery
A Gallery control can show multiple records from a data source, and each record can contain multiple types of data. For example, a Gallery control can show multiple contacts with each item showing contact information that includes a name, an address, and a phone number for each contact.
Box 2: Meeting-screen template
In a canvas app, add a meeting screen that lets users create and send meeting requests from their Office 365 Outlook accounts. Users can search for attendees in their org and add external email addresses. If your tenant has meeting rooms built into Outlook, users can select a location as well.
Box 3: Image
If you add one or more Image controls to your app, you can show individual images that aren't part of a data set, or you can incorporate images from records in data sources.
Incorrect Answers:
List box: A list in which the user can select one or multiple items.
With the Add picture control in PowerApps users can take photos or upload image files from their device and update the data source with this content. On a mobile device the user is presented with the device's choice dialog to choose between taking a photo or selecting one already available.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/screen-templates/meeting-screen-overview

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You need to create a mobile application which will allow sales associates to enter customer sales leads.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Correct Answer:

1 - Create a new Power Apps app.
2 - Add components to the app.
3 - Save the app.
4 - Public the app.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/build-first-model-driven-app

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