You are authoring a Power Virtual Agents bot for a company that sells flowers and shrubs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Box 1: Yes
Chatbots built with Power Virtual Agents will understand and display content that's locally relevant to the user. Localized handling and formatting are based on the user's browser locale setting, and include the following elements within a chat conversation:
Date and time
Numbers
ZIP or postal code
Currency
Speed
Box 2: Yes
Custom entities:
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-specific knowledge.
For instance, let's say you want to build a bot for an outdoor store. In this case, you'll need to teach the bot to acknowledge the "outdoor gears product" category in a dialog.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/data-location
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

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Hotspot Question
You are editing the Power Automate cloud flow depicted in the following screenshot:

You need to perform a step analysis to determine how the flow uses its connectors and the connector components.
What is the result of the step analysis? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

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Hotspot Question
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation:
Box 1: No
With Power Virtual Agents, you can hand off conversations to live agents seamlessly and contextually.
When you hand off a conversation, you share the full history of the conversation (the context) as well as all user-defined variables. Having access to this context means live agents that are using any connected engagement hub can be notified that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.
Box 2: Yes
By default, chatbots created with Power Virtual Agents and published to a website will load without a greeting, and will passively wait for the user to start the conversation.
However, you can use custom CSS and JavaScript code to automatically have the bot start the conversation when the bot loads.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting

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You plan to use Power Automate to monitor what people are saying about your company's products. You store the feedback for research and development purposes.
You need to recommend Power Automate components to use for the solution.
To answer drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split Car between panes or scroll to view content.
NOTE: Each correct selection Is worth one point

Correct Answer:

Explanation

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You manage the support team at a rapidly growing company.
Support technicians need a better experience when logging and responding to support requests.
You need to recommend tools to help the company's needs.
Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/help-desk-install
https://docs.microsoft.com/en-us/power-platform/admin/data-integrator
https://docs.microsoft.com/en-us/power-automate/getting-started

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