Free Nokia SDM_2002001040 Exam Dumps Questions & Answers

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Total 121 questions

A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A.Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
B.CaPM should reject the offer/invoice and just order what was agreed before.
C.The Logistics Coordinator should rise a new Purchase Order for the higher value.
D.Care Program Manager should inform the customer about higher service fee for the coming period.

During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A.Ask the CT head to support in finding and correcting possible reasons.
B.Comment in the report that there have been wrong allocations.
C.Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
D.Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.

What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A.Care Program Manager should contact the appropriate Product Line and ask for advice.
B.Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
C.Care Program Manager should contact the Supplier to discuss further discounts.
D.Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.

Who needs to agree on the Care Plan?

A customer's Care Contract expires within the next 6 months, what needs to be done?

A.Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
B.Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
C.Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
D.Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.

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