Free Oracle 1Z0-1037-20 Exam Dumps Questions & Answers

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code
"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

• A.Staff account credentials are not correct.
• B.Knowledge Foundation API can only be used by an internal application.
• C.For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
• D.Staff account profile does not have permission to access Knowledge Foundation API.
• E.For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.

What are the standard status types for answers?

• A.Public, Proposed
• B.Published, Proposed
• C.Private, Published, Proposed, Review
• D.Private, Public

Which three values does Knowledge Advanced use to calculate whether the answers returned have improved?
(Choose three.)

• A.the total number of times the search has been made with the search string containing the title of the document
• B.the number of times the "Is this answer helpful?" option has been selected as "Yes"
• C.the number of times documents were clicked on as a result after a particular answer
• D.the total number of times documents were clicked on
• E.the number of cases linked to the top answer

You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

• A.Standard report
• B.Dashboard report
• C.Custom report
• D.Cross Tabs report
• E.Cumulative report

Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

• A.In Workflow you cannot reassign a task to another user or team.
• B.A Workflow process can only be used while creating and editing the articles.
• C.Once a user rejects the article, it moves to the previous step.
• D.A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
• E.Once a user rejects the article, the system automatically deletes the article.