Which two statements are true about response requirements for incidents? (Choose two.)

• A.Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• B.Custom response requirements are based on the level of service being provided.
• C.Holidays have to be defined before creating response requirements.
• D.Default response requirements for an interface cannot be modified.

Correct Answer: A,B

Explanation
To define an SLA:

Picture 2
4. Confirm that the Response Requirement Settings display as:

Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032

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What two factors are responsible for ranking of an answer? (Choose two.)

• A.display position
• B.number of answers linked to that answer
• C.number of searches for that answer article
• D.solved count based on customer activity

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What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

• A.30 MB
• B.25 MB
• C.10 MB
• D.5 MB
• E.20 MB

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Which two queues have manual pull policy? (Choose two.)

• A.Last In First Out (LIFO)
• B.Round Robin (All)
• C.Manual
• D.Standard
• E.Round Robin (Logged in)

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How is unconditional linking different from conditional linking for a linked column in a report?

• A.Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
• B.Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
• C.Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
• D.Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

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