Free Oracle 1Z0-1038-21 Exam Dumps Questions & Answers

How many rows can be returned by a tabular query?

• A.Unlimited
• B.100000
• C.100
• D.10000
• E.1000

Which two statements are true about mailboxes?

• A.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• B.The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
• C.Techmail isresponsible for pulling emails from single or multiple mailboxes.
• D.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• E.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

• A.Utilizing workflows and splitting functionality into more than one workspace
• B.Removing fields in the workspaces
• C.Creating multiple workspaces per business function and assigning to different profiles
• D.Placing objects on different tabs and splitting the loading across multiple tabs

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

• A.There are no return events listed in the incident workflow for the script use.
• B.The agents cannot get to the pages where they can end the script.
• C.There are no script beginning and ending buttons enabled for the script pages.
• D.There are no exit or finished events being triggered on the script pages.

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Engagement engine
• B.Syndicated chat
• C.Business rules
• D.Advanced routing