Free Oracle 1Z0-1064-20 Exam Dumps Questions & Answers

What three things should you do once you have established a global default coverage?

• A.Create an ESS job to Monitor Service Request Milestones.
• B.Use Application Composer to configure warning emails about milestone compliance events.
• C.Create an ESS job to Aggregate Service Requests.
• D.Use Application Composer to include milestones on the Service Request Layout if desired.

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default communication preferences
• B.Default notification preferences
• C.Default timezone
• D.Knowledge management article links
• E.Service request links
• F.Product and category filtering
• G.Knowledge management language locales
• H.Default chat channel preferences

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Do not choose any optional criteria columns.
• B.Choose all optional result columns.
• C.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• D.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Identify the sequence of steps you must follow to disable the Service Communication channels.

• A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
• B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
• C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
• D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
• E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A.Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• B.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
• C.Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• D.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service