Free Oracle 1Z0-1064-21 Exam Dumps Questions & Answers

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• B.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• C.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
• D.Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Which two options are true about reporting on milestones?

• A.Milestone reporting is performed via the CRM Service Request Real-Time subject area.
• B.No standard reports onmilestones are provided.
• C.Administrator-defined milestone data is not included in Analytics.
• D.An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

• A.You have not enabled the Computer Telephony Integration (CTI) service.
• B.The signed-in user does not have the appropriate access privileges to a toolbar.
• C.You entered a toolbar height that is not more than 70 pixels.
• D.You did not enable the vertical toolbar which is required, while the horizontal is optional.
• E.The only toolbar enabled is the default one, and you must configure at least two.

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" button from all pages used by the users who have this access.
• C.Remove the "delete activities" privilege from all the roles for users who have this access.
• D.Remove the "delete activities" role from all the users who have this role.

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The User Group selected for authoring articles has been set to 'External".
• B.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
• C.Users have not been given the "Knowledge Analyst" role.
• D.The Base Locale for the articles has not been enabled in the correct language.