Free Oracle 1Z0-1064-26 Exam Dumps Questions & Answers

In which three situations can default coverage be applied?

• A.for a specific SR status
• B.globally, to all service requests that do not have any other coverage
• C.for a specific SR category
• D.for a specific period of time
• E.to a specific customer account

Identify the sequence of steps you must follow to disable the Service Communication channels.

• A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
• B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
• C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
• D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
• E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.Select the task Manage Service Request Categories.
• B.Select Create Category > Create Child Category.
• C.Select Status = "Active".
• D.Complete Category Name.
• E.Select Service Catalog in Functional Areas.
• F.Select Create Category > Create Top-Level Category.
• G.Check the Active flag.

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• C.Adjust the inbound message filters.
• D.Adjust permissions on all customer's profiles.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.DCS is a visual development tool for creating applications in VBCS.
• B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• C.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• D.VBCS is a visual development tool for creating applications in DCS.