Free Oracle 1Z0-1064 Exam Dumps Questions & Answers

In which three situations can default coverage be applied?

• A.globally, to all service requests that do not have any other coverage
• B.to a specific customer account
• C.for a specific period of time
• D.for a specific SR status
• E.for a specific SR category

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• B.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• C.The configured frequency to retrieve emails is too long.
• D.Incoming messages have a custom filter.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can send an e-mail notification to specified recipients.
• B.You can define the workflow to run when certain fields of the SR object are changed.
• C.You can generate tasks for the SR object from the workflow.
• D.You can modify the workflow to update field values within the SR object.
• E.You will be required to code any new workflow actions in Groovy.
• F.You must make the changes using the Page Composer tool.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A.Make them available to employees and agents via My Knowledge.
• B.Make them available to external users by giving them access to the internal "My Knowledge" page.
• C.Make them available internally to agents as part of the Service Request Knowledge Panel.
• D.Make them available externally to customers via My Digital Customer Service (DCS).
• E.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.The scheduled process has not been set up.
• B.No default coverages are set up.
• C.Entitlement rules are not valid for the service request.
• D.The Starts When criteria of the milestones is not True.