Free Oracle 1Z0-1161-1 Exam Dumps Questions & Answers

What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

• A.To generate marketing campaign content.
• B.To provide real-time customer insights.
• C.To automate the extraction of data from documents for faster processing.
• D.To manage customer interactions on social media.

How do AI/ML technologies enhance the Knowledge Gap to Deliver Resolution OMBP in improving service agent productivity?

• A.AI/ML-assisted issue resolution suggests potential solutions to service agents.
• B.AI/ML for Customer Segmentation provides targeted marketing and personalized customer experiences.
• C.AI/ML focuses on generating automated knowledge base articles, and agents manually search for relevant solutions during customer interactions.

Which KPI in the Opportunity to Quote OMBP is essential for gauging the speed and effectiveness of the quoting process?

• A.Quote Volume metric for measuring the number of quotes generated.
• B.Average Time to Quote Acceptance metric for evaluating the duration between quote delivery and customer acceptance.
• C.Average Deal Size metric for analyzing the monetary value of closed deals.
• D.Win Rate metric for measuring the percentage of quotes resulting in closed deals.

What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

• A.To automate customer inquiries and reduce agent interaction.
• B.To focus on agent training without resolving customer issues.
• C.To provide agents with real-time customer context and AI-powered tools.
• D.To eliminate the need for customer support.

Which feature in Oracle Fusion Cloud SCM helps in optimizing inventory levels?

• A.Cost Accounting.
• B.Manufacturing Execution.
• C.Replenishment Planning.
• D.Supplier Qualification.