Free Oracle 1Z0-465 Exam Dumps Questions & Answers

Within the password configuration settings what does the grace period control?

• A.The number of days after an account is locked when the user can request an online reset of his password
• B.The number of days after a password expires that the user can still log in before the account is locked
• C.The number of days before a manager is noticed of a locked account
• D.The number of days a notice is sent to the user before his password expires

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

• A.The workflow must take the agent to an incident workspace to finish their work.
• B.The workflow must allow the agent to restart the workflow from the ending Initial workspace.
• C.The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
• D.There must be a single script that all agents see to finish their conversation with the end customer.

You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

• A.The interface was not installed correctly.
• B.The profile doesn't have permission to the new interface.
• C.You added the navigation set in the wrong interface.
• D.You forgot to set the permission in the navigation set for the new interface.

Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

• A.https://widgetshippers.com/trackyourpackage?id=c$tracking_id
• B.https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
• C.https://widgetshippers.com/trackyourpackage?id=$p_icf_87
• D.https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
• E.https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

• A.Use the product field to identify the services and the category field to identify the customer's incident type of help.
• B.Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.
• C.Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
• D.Use the product field to identify the services and the disposition field to identify the customer's incident type of help.