Free Oracle 1Z0-465 Exam Dumps Questions & Answers

Your customer wants agents to automatically receive an incident private note that explains how to handle specific responses from customers.
These incidents would be identified by specific terms in the subject line.
Select three steps needed to accomplish this.

• A.Add a workspace rule that checks for identified terms in the subject line.
• B.Create Standard Text with instructions.
• C.Use an Incident Business Rule to append standard text to Customer Thread.
• D.Add the Standard Text as Private Note to Thread in the workspace rule.
• E.Use an Incident Business Rule to append standard text to the uncommitted response buffer.

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

• A.Update the workspace for Opportunities.
• B.Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
• C.Add a workspace for the Salesmen custom object.
• D.Sales Tab: select the Edit check box opportunities.
• E.Service Tab: select the Add/Edit check box for incidents.
• F.Contacts Tab: Select the Edit check box for Sales.
• G.Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"

Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

• A.Create a special public answer status for the registered customer answers.
• B.Create special Products and Categories for the registered customer answers.
• C.Set up an access level without customer visibility and assign it to the registered customer answers.
• D.Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
• E.Set up an access level without customer visibility and assign it to all the customer answers.

Select the two statements that describe reasons why you would link products to categories.

• A.It allows filtered product and category lists when creating answers
• B.It allows filtering of product and category menus on customer portal pages
• C.It allows filtering of product and category menus on incident workspaces
• D.It simplifies reporting on answers and incidents products and categories

Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?

• A.Use the "Conditional" tag with an "sla" attribute.
• B.Use the "Field" tag with the "name" attribute.
• C.Use the "FormSubmit" widget.
• D.Use the "FormInputCustom" widget.
• E.Use the "FormInput" widget.