Free Oracle 1Z0-993 Exam Dumps Questions & Answers

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.Your changes are isolated and do not impact other users' configuration environments or the production environment.
• B.You can set a second sandbox as Active at the same time in order to begin working on another new object.
• C.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• D.Multiple users cannot use your sandbox at the same time.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A.Make them available to external users by giving them access to the internal "My Knowledge" page.
• B.Make them available internally to agents as part of the Service Request Knowledge Panel.
• C.Make them available to employees and agents via My Knowledge.
• D.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• E.Make them available externally to customers via My Digital Customer Service (DCS).

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can send an e-mail notification to specified recipients.
• B.You can generate tasks for the SR object from the workflow.
• C.You must make the changes using the Page Composer tool.
• D.You can modify the workflow to update field values within the SR object.
• E.You will be required to code any new workflow actions in Groovy.
• F.You can define the workflow to run when certain fields of the SR object are changed.

Select three correct limits and restrictions when importing data from a file.

• A.Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• B.Both create and update operations are available for imported records.
• C.If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• D.By default, the import starts immediately after it is activated.
• E.The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows you to use the same product hierarchy as sales
• B.requires less work and effort
• C.allows use of a simpler hierarchy
• D.allows the display of a product hierarchy specifically for service purposes