Free Oracle 1Z0-993 Exam Dumps Questions & Answers

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.It requires proper permissions to use the tools and additional permissions to edit the desired object.
• B.In includes a preview option for all standard and custom object pages.
• C.It allows edits to dashboard pages.
• D.It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Modify the Profile Value and save.
• B.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• C.Unlock and publish the new selected profile value.
• D.Lock the Profile Option for editing.
• E.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• F.Select View > Detach.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Resolutions
• B.Manage Service Request Severities
• C.Manage Service Request Status Values
• D.Manage Service Request Products
• E.Manage Service Request Categories
• F.Manage Service Request Queue

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

• A.Text
• B.Other SmartText entries
• C.Variables
• D.URLs
• E.Tables
• F.Images

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

• A.Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
• B.Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
• C.Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
• D.A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.