Free Oracle 1Z1-1064 Exam Dumps Questions & Answers

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Status Values
• B.Manage Service Request Categories
• C.Manage Service Request Products
• D.Manage Service Request Queue
• E.Manage Service Request Severities
• F.Manage Service Request Resolutions

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" privilege from all the roles for users who have this access.
• C.Remove the "delete activities" button from all pages used by the users who have this access.
• D.Remove the "delete activities" role from all the users who have this role.

In which three situations can default coverage be applied?

• A.for a specific SR category
• B.for a specific SR status
• C.globally, to all service requests that do not have any other coverage
• D.for a specific period of time
• E.to a specific customer account

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

• A.You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B.You can completely eliminate the standard text appended by editing the message:
  SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C.You have to edit the e-mail template and add HTML code to customize the standard text section.
• D.You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• B.Do not choose any optional criteria columns.
• C.Choose all optional result columns.
• D.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
  7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates