Free Oracle 1Z1-1064 Exam Dumps Questions & Answers


Exam Code/Number:	1Z1-1064Join the discussion
Exam Name:	Oracle Engagement Cloud 2019 Implementations Essentials
Certification:	Oracle
Free Question Number:	76
Publish Date:	Oct 05, 2026
# of views:	2175
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Total 76 questions

Question 1

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A.Specify the warning threshold for the milestone in the standard coverages.
B.Create standard text to be posted to the message thread.
C.Add an extension column to the milestone object to hold the warning threshold value.
D.Configure an object workflow action to send the email when the milestone status changes to warning.
E.Configure the email template to be used for notification.
F.Configure an analytics report showing milestones in warning status.

Question 2

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A.Add images as the product image will not be pulled from Engagement Cloud.
B.Add product ID(s) to the database component.
C.Configure products groups and product items in Engagement Cloud.
D.Add the Product object to your DCS application.

Question 3

Which three types of data are included in the interaction associated with a normal call flow?

A.Contact name
B.Agent name
C.Channel
D.Start time of the call
E.Service Request create date

Question 4

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A.Manage Service Request Resolutions
B.Manage Service Request Status Values
C.Manage Service Request Products
D.Manage Service Request Queue
E.Manage Service Request Categories
F.Manage Service Request Severities

Question 5

Digital Customer Service application configuration settings in json.cfg include which four options?

A.Default communication preferences
B.Product and category filtering
C.Default notification preferences
D.Default timezone
E.Knowledge management article links
F.Default chat channel preferences
G.Service request links
H.Knowledge management language locales