Free Oracle 1Z1-993 Exam Dumps Questions & Answers


Exam Code/Number:	1Z1-993Join the discussion
Exam Name:	Oracle Engagement Cloud 2018 Implementation Essentials
Certification:	Oracle
Free Question Number:	76
Publish Date:	Sep 27, 2026
# of views:	2219
Rating 100%

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Total 76 questions

Question 1

In which three situations can default coverage be applied?

A.globally, to all service requests that do not have any other coverage
B.to a specific customer account
C.for a specific SR category
D.for a specific SR status
E.for a specific period of time

Question 2

What three things should you do once you have established a global default coverage?

A.Create an ESS job to Aggregate Service Requests.
B.Use Application Composer to include milestones on the Service Request Layout if desired.
C.Create an ESS job to Monitor Service Request Milestones.
D.Use Application Composer to configure warning emails about milestone compliance events.

Question 3

Which two options are true about reporting on milestones?

A.An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B.Administrator-defined milestone data is not included in Analytics.
C.No standard reports on milestones are provided.
D.Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Question 4

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B.Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D.Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Question 5

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A.The queue defined by default is the one assigned to the service request.
B.The queue defined in the first evaluated rule is always assigned to the service request.
C.An error will occur; no queue is assigned to the service request.
D.The service request assignment will be unpredictable.