Free Oracle 1Z1-993 Exam Dumps Questions & Answers

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• B.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• C.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• D.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A.Make them available to employees and agents via My Knowledge.
• B.Make them available to external users by giving them access to the internal "My Knowledge" page.
• C.Make them available externally to customers via My Digital Customer Service (DCS).
• D.Make them available internally to agents as part of the Service Request Knowledge Panel.
• E.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.The configured frequency to retrieve emails is too long.
• B.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• C.Incoming messages have a custom filter.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are commitments to handle SRs within certain timelines.
• B.Milestones are actions on a service request (SR) that must be completed by a specific time.
• C.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• D.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• E.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Modify the original base locales of the articles to match the target language.
• B.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• C.Enable new locales for the languages to be used and provision designated users to translate the articles.
• D.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.