Free Oracle 1z0-1038-22 Exam Dumps Questions & Answers

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Select the Chat check box that is associated with an agent's staff account.
• B.Configure advanced routing.
• C.Enable the engagement engine.
• D.Select the Pull Chat check box in the chat profile.
• E.Select the corresponding pull policy.

Which is an invalid data type?

• A.Radio
• B.Date/time
• C.Text area
• D.Float
• E.Integer
• F.Menu
• G.Text field

Which six actions initiate the business rules engine to run their configured logic?

• A.An agent edits an opportunity.
• B.A customer creates an incident in the end user portal.
• C.An administrator compiles the rules engine.
• D.The rules engine is updated.
• E.An agent creates or edits an answer.
• F.A customer adds more information to their incident via the end-user pages.
• G.A customer updates contact details via the end-user pages.
• H.An agent runs an incident report.
• I.An agent edits contacts, incidents, organizations, or tasks.
• J.An agent views the rule log.

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.SLAs
• B.Configuration settings
• C.Profile navigation assignment
• D.Workspace rules
• E.Profile functional permissions
• F.Profile workspace assignment

Which two statements are true about linking products, categories, and dispositions?

• A.Product-category linking is independent of product-disposition linking.
• B.Product-category linking restricts customers from searching on the Customer Portal.
• C.A leaf product's links are inherited from its parent product.
• D.Links can be automatically created to categories and dispositions based on answers an incidents.
• E.Links can be created only between the parent levels of products, categories, and dispositions.