Free Oracle 1z0-1064-22 Exam Dumps Questions & Answers

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

• A.The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• B.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
• C.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• D.The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.VBCS is a visual development tool for creating applications in DCS.
• B.DCS is a visual development tool for creating applications in VBCS.
• C.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• D.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Which two are true characteristics about the lifecycle of a service request?

• A.If required, users can manually set the "Closed" status for a service request.
• B.Users can reopen a service request when the status is set to "Resolved".
• C."Closed" status is set by an automatic job after a specified number of days.
• D."Customer working" is one of the five seeded status types.
• E.Users can reopen a service request when the status is set to "Closed".

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• B.Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• D.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Which three types of data are included in the interaction associated with a normal call flow?

• A.Service Request create date
• B.Agent name
• C.Start time of the call
• D.Channel
• E.Contact name