Free Oracle 1z0-1064-22 Exam Dumps Questions & Answers

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• B.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• C.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
• D.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• E.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• B.The configured frequency to retrieve emails is too long.
• C.Incoming messages have a custom filter.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Status
• B.Title, Category, Severity, Status
• C.Title, Category, Severity
• D.Title
• E.Title, Status, Problem Description

Which three statements are true about building Digital Customer Service (DCS) applications?

• A.Many DCS applications can be active in production at the same time.
• B.DCS includes a "reference implementation template" that illustrates recommended implementation practices.
• C.Only one version of a DCS application can be active in production at any time.
• D.DCS application can be embedded in other sites.

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• B.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• C.The batch job for recommendations has not been executed.
• D.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• E.The profile CSO_ENABLE_SVC_KMHOME is set to Y.