Free Oracle 1z0-325 Exam Dumps Questions & Answers


Exam Code/Number:	1z0-325Join the discussion
Exam Name:	Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification:	Oracle
Free Question Number:	87
Publish Date:	Aug 17, 2026
# of views:	3873
Rating 100%

Page: 1 / 18
Total 87 questions

Question 1

You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

A.Prompt the agent to enter wrap up mode.
B.Set the queue wait time interval.
C.Wrap Up Time.
D.Set the Warning time for when to notify an agent when a response is received.
E.Create/associate related incident at the beginning of chat.
F.Set Absent Interval for how long to wait without a response.
G.Set Status to Solved for incidents created automatically.

Question 2

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

A.Waiting
B.Unresolved
C.Solved
D.Updated

Question 3

Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.
Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object?
(Choose two.)

A.Update custom object permissions/add to workspace
B.Update custom object permissions/deploy custom object/add to workspace
C.Update profile permissions/deploy custom object/add to workspace
D.Update profile permissions/add to workspace
E.Update custom object permissions/update profile permissions/deploy custom object

Question 4

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

A.Configuration/Application Appearance
B.File Menu/Links
C.File Menu/Options
D.Navigation Pane/Quick Search
E.Tools Menu/Quick Search

Question 5

You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?

A.Redirect URL
B.Decision or Case Statements
C.Standard Connectors
D.Survey Template
E.Next and Submit Buttons
F.Web Page Links