Free Oracle 1z0-325 Exam Dumps Questions & Answers

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue. (Choose two.)

• A.Your customer's agents must log out and log back in.
• B.The client has not refreshed the incident in the incident workspace.
• C.The incident workspace does not have a filter workspace rule assigned.
• D.The enable product-disposition linking is not selected.
• E.The Auto-Build product-disposition links is not selected.

Your customer has a report that seems to be showing a variety of duplicate records. You checked the filters and they are correct. You checked the database and there are not duplicate records in the database that correspond to the duplicates that the report is showing.
How would you resolve this issue?

• A.Select Group Results in the Level menu options
• B.Add a data slice element to the report.
• C.Create a Group Filter in the Level menu options.
• D.Add an additional report filter around the field that seems to be duplicating.
• E.Create a Level Filter in the Level menu options.
• F.Add a roll-up element to the report.

You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)

• A.Custom Objects
• B.Configuration Settings
• C.Reports
• D.Profiles
• E.Workspaces
• F.Navigation Sets
• G.Business Rules
• H.Staff Accounts

Your customer has team leads who are responsible for creating business rules and managing staff accounts.
However, they should not be allowed to create or modify any profiles.
Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)

• A.Keep the default Configuration Items in the Navigation Set and let the profile handle this.
• B.Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
• C.Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
• D.Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.

Your customer needs to update the company's address on their knowledgebase answers. There are about 500 answers and the company will be relocated at the end of the year.
Your client has three interfaces and they all have different information.
What configuration do you tell your client to implement?

• A.Search for all answers with the address and update them.
• B.Create a variable and update all answers to include it.
• C.Create a standard text to include the new addresses and update all the answers to include it.
• D.Call support and have them run a search and replace on the database.