Free Oracle 1z0-980 Exam Dumps Questions & Answers

Which two statements are true about Connect Web Services? (Choose two.)

• A.Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
• B.Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• C.If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
• D.Connect Web Services should only be used for read-only data.

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

• A.tasks that are assigned
• B.tasks for specific users
• C.tasks related to specific content types only
• D.open tasks only
• E.tasks that are unassigned

You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?

• A.Include search terms in Stop Words
• B.Include search term in Search priority word.
• C.Add all related search terms to an aliases.txt.file.
• D.Include the search terms in Answers Keywords
• E.Include the search terms in both Answer Keyword and Stop Word.

Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

• A.Request Review
• B.Active Request
• C.Archived Request
• D.All Requests

Which action can be performed on published reports?

• A.activate run-time selectable filters
• B.add page breaks
• C.enable drill-down links for report levels
• D.modify report permissions