Free Oracle 1z0-980 Exam Dumps Questions & Answers

Which two statements are true about exporting report data? (Choose two.)

• A.It can be exported in PDF format.
• B.It can be exported using only absolute HTML layouts.
• C.It can be exported as a Word doc.
• D.It can be exported in XML format.
• E.It can be exported only as an .xlsx Excel file.
• F.It can be exported to a character-delimited file.

In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

• A.Rules engine
• B.Language information
• C.Translations
• D.Dictionary
• E.Search Log

What does the response requirement in an SLA specify?

• A.individual time limits for the initial response time and subsequent resolution as per the business hours.
• B.initial response time limit to all customer inquiries within one business day.
• C.the maximum number of days allowed for the resolution of an incident as per the business hours.
• D.the overall maximum time limit for the initial response and resolution for each incident.

Which two statements are true about Connect Web Services? (Choose two.)

• A.Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• B.Connect Web Services should only be used for read-only data.
• C.If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
• D.Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

• A.privileges
• B.content life cycle events
• C.notification configuration
• D.configured workflow processes
• E.user roles