Free Oracle 1z0-981 Exam Dumps Questions & Answers

What are three required sections for Custom Process Models?

• A.Test harness
• B.Code containing integration with external systems
• C.Footer
• D.Test script
• E.Code containing custom business logic
• F.Header

Which three features can be configured in advanced routing?

• A.Queue prioritization
• B.Skill relaxation
• C.Queue segregation
• D.Queue limit
• E.Queue overflow
• F.Skill time

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

• A.Accept the changes.
• B.Save the deployment.
• C.Enable the global template.
• D.Validate the template.

Which four statements are true about incident rules?

• A.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• B.Incident rules should have a minimum of two rule states.
• C.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• D.Incident rules should have one rule state.
• E.A catch-all escalation action has no impact on incident rules.
• F.All incident rules should have an action to transit from the initial state to another state.
• G.A catch-all rule has no impact on incident rules.

Which two statements are true about chat surveys?

• A.You can send a chat survey only while a customer is on the chat.
• B.You can create a chat rule to email a transactional survey to a customer after a chat session.
• C.You can create a chat rule to pop up a transactional survey at the end of a chat session.
• D.You cannot link customer data back to the chat that is submitted.