Free Oracle 1z0-981 Exam Dumps Questions & Answers


Exam Code/Number:	1z0-981Join the discussion
Exam Name:	Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification:	Oracle
Free Question Number:	73
Publish Date:	Oct 05, 2026
# of views:	2619
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Total 73 questions

Question 1

Which two statements are true about Oracle Service Cloud accelerators?

A.They
are available at http://www.oracle.com/technetwork.
B.They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C.They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D.The source files for all listed accelerators are available for download.
E.Oracle provides support for all accelerators.

Question 2

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A.Set Fields
B.Workspace
C.Load
D.Decision
E.Entry Point
F.Return

Question 3

What are three required sections for Custom Process Models?

A.Test harness
B.Footer
C.Header
D.Test script
E.Code containing integration with external systems
F.Code containing custom business logic

Question 4

Which three statements are true about navigation sets?

A.Using navigation sets, you can define what new objects can be created by using the File menu.
B.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
D.Using navigation sets, you can configure which quick search reports can be seen.
E.Using navigation sets, you can configure whether to show the Home navigation pane or not.
F.The same navigation set can be set for different interfaces.

Question 5

Which two statements are true when working with add-ins in a Custom Object workspace?

A.IGenericObject is the interface that is available with the add-in API for custom objects.
B.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
C.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
E.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.