Free Oracle 1z1-325 Exam Dumps Questions & Answers

Your customer runs a 24/7 call center and has a policy stating that incidents that aren't solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this? (Choose two.)

• A.Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
• B.Create a workspace rule that sets the Assigned field to null when an agent logs out.
• C.The agent reassigns each incident to another agent before they log off.
• D.The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to null.

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

• A.\cp\core\widgets\standard\{widget name}\
• B.\cp\customer\assets\themes\{theme name}\widgetCss
• C.\cp\customer\assets\css\{widget name}\
• D.\cp\customer\development\widgets\custom\{widget name}\

Your customer needs to update the company's address on their knowledgebase answers. There are about 500 answers and the company will be relocated at the end of the year.
Your client has three interfaces and they all have different information.
What configuration do you tell your client to implement?

• A.Create a standard text to include the new addresses and update all the answers to include it.
• B.Call support and have them run a search and replace on the database.
• C.Search for all answers with the address and update them.
• D.Create a variable and update all answers to include it.

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

• A.PURGE_DELETE_INCIDENTS
• B.MYQ_REOPEN_DEADLINE
• C.CI_HOURS
• D.CI_WAITING_CALC_DAYS
• E.DORMANT_INCIDENTS

You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?

• A.Web Page Links
• B.Survey Template
• C.Standard Connectors
• D.Decision or Case Statements
• E.Next and Submit Buttons
• F.Redirect URL